Money Back Policy
A Structured and Fair Refund Approach
B2B Australia applies a money back policy designed to balance buyer protection with fairness for suppliers and brokers. The policy operates within a defined framework that prioritises transparency, evidence-based review, and consistency across all transactions.
Refunds are not automatic. Each request is assessed against agreed trade terms, transaction status, and documented outcomes to ensure decisions are made responsibly and objectively.
Our Commitment to Accountability
B2B Australia’s refund framework supports confidence in cross-border trade by providing a clear pathway for dispute handling and resolution. By combining verification, broker oversight, and documented processes, we reduce uncertainty while protecting the integrity of the platform.
This approach ensures that all parties understand their rights, responsibilities, and the conditions under which refunds may be considered.
Strong Governance Behind Every Decision
Defined Refund Eligibility
Refund eligibility is assessed based on agreed trade terms, delivery status, and supporting documentation.
Buyer & Supplier Fairness
The policy protects buyers without unfairly disadvantaging verified suppliers.
Broker Review & Oversight
Licensed brokers support dispute assessment and alignment with trade agreements.
Transparent Documentation
All refund cases require clear records, communications, and transaction evidence.
Verification & Compliance Checks
Parties involved in refund claims are subject to verification and compliance review.
Structured Dispute Resolution
Refund matters are handled through a formal, step-by-step review and resolution process.